Terms of Service

Last updated: November 15, 2025

Service Provider

Solstice Mark

Nieuwe Herengracht 47

1011 RN Amsterdam, Netherlands

Phone: +31 20 528 4173

Email: [email protected]

Introduction and Acceptance

These Terms of Service govern your use of the Solstice Mark website and services. By accessing our website or engaging with our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services.

We encourage you to read these terms carefully. They outline your rights and responsibilities when interacting with our platform and services. These terms work in conjunction with our Privacy Policy and other legal documents to create a complete framework for our relationship with you.

Service Usage Terms

1. Acceptable Use Policy

When using our website and services, you agree to:

  • Use the services only for lawful purposes and in accordance with these terms
  • Provide accurate and truthful information when requested
  • Respect the intellectual property rights of Solstice Mark and others
  • Maintain the confidentiality of any account credentials if applicable
  • Communicate respectfully with our team and other users

2. Prohibited Uses

You agree not to:

  • Use our services for any illegal, fraudulent, or harmful purpose
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Distribute malware, viruses, or any harmful code through our platform
  • Engage in automated data collection without our express written permission
  • Misrepresent your identity or affiliation with any person or organization
  • Use our services to send spam or unsolicited communications
  • Interfere with the proper functioning of our website or services

3. Service Access Requirements

To access certain features of our services, you may need to:

  • Be at least 18 years of age or have parental consent
  • Have the legal capacity to enter into binding contracts
  • Provide accurate contact information for communication purposes
  • Maintain a stable internet connection and compatible device

4. Fair Usage Guidelines

We expect all users to engage with our services in good faith. This means using resources responsibly, respecting our time and expertise, and maintaining honest communication throughout our interactions. Abuse of our services or attempting to circumvent any usage limitations may result in termination of access.

Account and Access

1. Account Security

If you create an account or receive access credentials, you are responsible for:

  • Maintaining the confidentiality of your login information
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breaches
  • Using strong passwords and updating them regularly

2. Account Suspension and Termination

We reserve the right to suspend or terminate your access to our services if:

  • You violate these Terms of Service or any applicable laws
  • We suspect fraudulent, abusive, or illegal activity
  • You fail to pay for services as agreed
  • We need to comply with legal requirements or court orders

We will typically provide notice before terminating access unless immediate action is required for legal or security reasons. You may also terminate your use of our services at any time by contacting us.

3. Multiple Account Policy

Unless explicitly authorized, you should not create multiple accounts for the same individual or entity. If you need additional access for team members or different purposes, please contact us to discuss appropriate solutions.

Service Availability and Modifications

1. Service Uptime and Maintenance

We strive to maintain reliable access to our website and services. However, we do not guarantee uninterrupted availability. Our services may be temporarily unavailable due to:

  • Scheduled maintenance and updates
  • Technical difficulties or system failures
  • Internet service provider issues beyond our control
  • Security incidents requiring immediate response

We will make reasonable efforts to provide advance notice of planned maintenance and minimize disruptions to your use of our services.

2. Feature Availability

The specific features and capabilities of our services may vary based on your engagement level, geographic location, and the nature of your project. Not all features described on our website may be available to all users. We will clearly communicate which features are included in your specific service arrangement.

3. Geographic Restrictions

While we work with clients globally, certain services may have geographic limitations based on legal requirements, language capabilities, or business considerations. We will inform you if any restrictions apply to your situation.

4. Service Modifications and Updates

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. This may include:

  • Adding new features or capabilities
  • Removing or changing existing features
  • Adjusting pricing or service packages
  • Updating our methodologies or approaches

For significant changes that affect existing service agreements, we will provide reasonable notice and discuss how these changes impact your engagement.

Intellectual Property

1. Our Content Ownership

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Solstice Mark or our licensors. This content is protected by copyright, trademark, and other intellectual property laws. You may not:

  • Copy, reproduce, or redistribute our content without permission
  • Modify or create derivative works from our materials
  • Use our branding or trademarks without authorization
  • Remove or alter copyright notices or proprietary markings

2. Work Product and Deliverables

When we provide services to you, ownership of work product and deliverables will be addressed in our service agreement. Typically, you will receive appropriate usage rights for materials created specifically for your project, while we retain ownership of underlying methodologies, templates, and general approaches. Specific terms will be clearly outlined in your contract.

3. Your Content

When you provide information, materials, or content to us, you grant us a limited license to use this content for:

  • Delivering the requested services
  • Improving our offerings and methodologies
  • Creating anonymized case studies (with your permission)

You retain ownership of your content and can request its return or deletion according to our Privacy Policy.

4. Copyright and Trademark Notices

All trademarks, service marks, and trade names used on this website are the property of their respective owners. The Solstice Mark name and logo are our trademarks and may not be used without our written consent.

Disclaimers and Limitations

Service Disclaimer

Our website and services are provided on an "as is" and "as available" basis. While we strive for excellence, we make no warranties or representations about the accuracy, completeness, or suitability of our services for your specific needs. Marketing results vary based on numerous factors beyond our control, and we cannot guarantee specific outcomes.

Professional Advice

The information and guidance we provide are based on our professional experience and expertise. However, every business situation is unique, and what works for one organization may not work for another. You should consider your specific circumstances and, where appropriate, seek additional professional advice before making significant business decisions.

Third-Party Links and Services

Our website may contain links to third-party websites or reference third-party services. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party services is at your own risk and subject to their respective terms and policies.

Changes to Terms of Service

We may update these Terms of Service from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

  • Update the "Last updated" date at the top of this page
  • Notify active service clients via email
  • Provide a reasonable notice period before changes take effect

Your continued use of our services after changes take effect constitutes acceptance of the updated terms. If you do not agree with changes, you should discontinue use of our services.

Questions About These Terms?

If you have questions about these Terms of Service or need clarification on any provisions, we're happy to discuss them with you.

Contact Us